Deputy or Assistant Manager - Customer Care and Dealer Management
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 1 yearJob Description
Deputy/Assistant Manager Customer Care
Responsibilities & Key Deliverables
To achieve Spare part targets through dealers/distributors.Governance of Spare part centre.
Identification of distributors.Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
Scrutinize dealer financial health and do financial planning accordingly.
Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.
Management and training of field staff
Preferred Industries
Facility ManagementEducation Qualification
Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience
1 - 5 years of relevant experience in Harvesters and Implement businessCritical Experience
1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implementsSystem Generated Core Skills
Change ManagementCommunication SkillsCustomer Relationship Management (CRM)Market Penetration StrategyProduct Knowledge & ApplicationTeam ManagementExperience Level
Mid LevelJob role
Job requirements
About company
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