ECommerce Sales Associate

We run a lean, high-output team. Every inquiry is a revenue opportunity. We need someone who treats it like one.

WHAT YOU OWN IN THIS ROLE

1. Inquiry-to-Payment Conversion

• Own every inbound inquiry from first message to confirmed payment — WhatsApp, phone, and website chat.
• Qualify leads in under 2 minutes: budget, use case, timeline, and purchase readiness.
• Recommend the right product with conviction — gaming GPU vs workstation GPU, NVMe Gen 4 vs Gen 5, OEM battery vs compatible — without needing to escalate every technical question.
• Push for same-day payment before the dispatch cutoff. Create urgency that is real, not fabricated.
• Conversion rate is your scoreboard. You track it. You own it. You improve it.

2. Objection Handling — No Soft Exits

• "Amazon has it ₹3,000 cheaper" — you know this conversation cold and you win it on trust, warranty, and genuine stock, not by matching price.
• "I'll check and get back" — you know what to say to keep the conversation alive without being pushy.
• "Is this product genuine?" — you close this in one message. You know TPSTECH's credibility story by heart.
• Technical objections — compatibility, generation, socket type, PCIe slot, RAM spec — you handle them or find the answer in minutes, not hours.
• You never let an objection be the last word. Every no is a question in disguise.

3. Lead Follow-Up — Relentless but Smart

• Maintain a live pipeline of every open inquiry. Nothing falls through.
• Structured follow-up: Day 1, Day 3, Day 7 — with a reason to re-engage, not just 'just checking in'.
• Re-activate cold leads when stock changes, price drops, or a new batch arrives.
• Track your own conversion rate weekly. Know which lead sources convert better and push for more of them.

4. Shopify Fluency — You Work the Platform, Not Around It

• Create and manage orders directly in Shopify Admin — manual orders, payment link generation, discount codes, and draft orders for high-value customers.
• Check live inventory, product variants, and pricing in Shopify before committing anything to a customer.
• Process and track order status, fulfilment updates, and customer-facing notes inside Shopify without needing help.
• Identify and flag catalogue problems spotted during sales conversations — wrong pricing, missing variants, stock discrepancies — directly in the system.
• Use Shopify's order data to spot patterns: which products are selling fast, which are sitting, which categories are spiking this week.

5. Data Awareness — You Read the Numbers, Then Act

This is not an analytics role — but numbers make you a better closer.

A Sales Associate who can read basic data — and act on it — converts more and earns more. Here is the level we expect:

• Products: Know which SKUs are selling fastest this week. When a customer is undecided between two options, you recommend the one with better demand — it ships reliably and signals market confidence.
• Leads: Track which inquiry sources convert at higher rates (WhatsApp vs website vs call). Understand which product categories attract buyers vs browsers. Spend your follow-up energy on the leads most likely to close.
• Weekly self-review: How many inquiries did I get? How many did I convert? What are my top 3 lost-deal reasons? What will I change next week?
• Tools: Excel / Google Sheets for your own pipeline and conversion tracker. Shopify reports for order trends. You build and maintain your own sales dashboard — no one does it for you.

6. Warehouse & Logistics Coordination

• Confirm real-time stock with the warehouse before promising dispatch timelines to customers.
• Coordinate same-day dispatch priority for high-value or time-sensitive orders.
• Update customers proactively on dispatch and tracking — before they have to ask.
• Surface recurring stock-out patterns to ops: if 10 customers this week asked for the same out-of-stock GPU, that is a signal worth escalating.

WHO WE NEED

You're built for this if…

• A warm lead going cold makes you physically uncomfortable.
• You reply within minutes. Not hours. Minutes.
• You see 'Competition has it cheaper' as a conversation opener, not a conversation ender.
• You track your own numbers without being asked — because you want to improve them.
• You can navigate Shopify Admin without a tutorial.
• You can explain PCIe Gen 4 vs Gen 5 to a buyer who doesn't know what a slot is.
• You are motivated by what you close, not what you do.
• You own your pipeline the way a founder owns their business.

Don't apply if…

• You need someone else to chase leads you couldn't close.
• You treat WhatsApp inquiries as a queue to clear, not deals to close.
• High transaction values make you hesitate instead of engage.
• You log calls without following up on them.
• You need a structured, scripted playbook for every situation.
• You think data is someone else's department.
• You want a role that's mostly inbound and low-pressure.
• 'I'll check and get back to you' is an acceptable answer to a live lead.

SKILLS & EXPERIENCE

You Must Have

• 1–4 years in telesales, inside sales, eCommerce sales, or electronics retail.
• Demonstrated ability to close high-consideration purchases — not just process orders.
• Strong written and spoken communication in English and Hindi — professional, fast, and clear.
• Shopify Admin proficiency: order management, inventory checking, draft orders, discount codes.
• Excel or Google Sheets: you can build a lead tracker, apply filters, and read a pivot table without help.
• Comfort handling ₹50,000–₹2,00,000 transactions — you don't flinch, you engage.

Strong Advantage

• Experience selling PC components, GPUs, laptops, or consumer electronics.
• Familiarity with Shopify analytics, Google Sheets dashboards, or any basic CRM.
• Ability to field technical questions on GPU specs, CPU sockets, RAM types, NVMe interfaces — or willingness to learn fast.
• Prior experience in a small team where you owned the full sales cycle end-to-end.
• Understanding of why customers choose specialist stores over Amazon — and how to articulate it.