Hospital Receptionist

 Front Office / Receptionist – Key Roles

1. Patient/Visitor Greeting

• Welcome patients and visitors in a polite and professional manner
• Guide them to the appropriate department or doctor

2. Appointment Management

• Schedule and manage doctor appointments
• Handle walk-in and emergency cases efficiently
• Arrange follow-up visits

3. Call Handling

• Answer incoming calls promptly and professionally
• Provide accurate information or transfer calls to the concerned department

4. Registration & Documentation

• Register new patients and maintain records
• Enter patient details into the system
• Manage OPD/IPD forms and files

5. Basic Billing Support

• Collect consultation fees
• Generate or verify basic bills
• Handle multiple payment modes (cash, card, UPI)

6. Communication & Coordination

• Act as a communication bridge between patients, doctors, and staff
• Escalate queries or complaints to the concerned department

7. Waiting Area Management

• Maintain discipline and order in the waiting area
• Manage patient flow using tokens or queue system

8. Emergency Handling

• Identify emergency cases and give them priority
• Inform doctors and medical staff immediately

9. Record Maintenance

• Maintain daily patient logs and appointment records
• Ensure proper filing and data accuracy

10. Professional Conduct

• Maintain a neat appearance and follow dress code
• Be polite, calm, and professional at all times
• Handle pressure situations efficiently

Key Skills Required

• Strong communication skills (verbal & written)
• Basic computer knowledge (MS Excel, hospital software)
• Multitasking ability
• Customer service attitude
• Problem-solving skills