Hotel Receptionist

A Hotel Front Desk Receptionist is responsible for welcoming guests, managing reservations, handling check-ins and check-outs, and ensuring excellent customer service throughout the guest experience.

• Key ResponsibilitiesGreet and welcome guests professionally
• Manage guest check-in and check-out procedures
• Handle room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries
• Provide information about hotel services, facilities, and local attractions
• Coordinate with housekeeping and other departments for guest requests
• Handle billing, payments, and invoices
• Maintain front desk records and guest databases
• Resolve guest complaints politely and efficiently
• Ensure lobby and reception area remain organized and presentable
• Skills & QualificationsStrong communication and interpersonal skills
• Customer service-oriented attitude
• Basic computer and hotel booking software knowledge
• Ability to multitask and work under pressure
• Professional appearance and behavior
• Good problem-solving abilities
• Flexibility to work shifts, weekends, and holidays
• Preferred RequirementsHigh school diploma or equivalent
• Previous hospitality or customer service experience preferred
• Knowledge of English and local languages is an advantage

We are seeking a friendly and professional Front Desk Receptionist to join our hotel team. The ideal candidate will provide excellent guest service, manage reservations, assist guests with inquiries, and ensure smooth front desk operations.