Senior Telesales Associate

We are seeking a motivated and results-driven Senior Telesales Associate to join our sales team. The candidate will be responsible for generating sales through outbound and inbound calls, building strong customer relationships, achieving sales targets, and guiding junior telesales executives. The ideal candidate should possess excellent communication, negotiation, and customer service skills.

• Key ResponsibilitiesMake outbound calls to prospective customers and explain products/services.
• Handle inbound customer inquiries and convert leads into sales.
• Maintain and update customer information in CRM software.
• Follow up with existing and potential customers to maximize sales opportunities.
• Achieve monthly and quarterly sales targets.
• Understand customer requirements and provide suitable solutions.
• Resolve customer concerns and objections professionally.
• Prepare sales reports and maintain accurate records of interactions.
• Coordinate with marketing and operations teams for lead management.
• Assist in training and mentoring junior telesales executives.
• Ensure high levels of customer satisfaction and retention.