Service Coordinator

Key Responsibilities:1. Class Operations Management

• Coordinate daily class schedules and ensure all sessions run on time
• Assign and manage tutors based on availability and student needs
• Handle last-minute rescheduling, cancellations, and substitutions

2. Student & Parent Coordination

• Act as the primary point of contact for parents post-admission
• Share class links, schedules, and updates promptly
• Address parent queries, concerns, and feedback professionally

3. Onboarding & Setup

• Ensure smooth onboarding of new students
• Coordinate first class scheduling and tutor introduction
• Verify student details and system setup before classes begin

4. Attendance & Tracking

• Monitor student attendance daily
• Follow up with absent students and inactive learners
• Maintain accurate records in the system

5. Tutor Coordination

• Communicate daily schedules and updates to tutors
• Ensure tutors follow class timing, curriculum, and guidelines
• Report any tutor-related issues to management

6. Payment & Renewal Follow-ups

• Track class consumption vs payment status
• Coordinate with parents for renewals and pending payments
• Flag overdue or at-risk students

7. Reporting & Documentation

• Maintain daily reports (attendance, issues, follow-ups)
• Update CRM/LMS with accurate data
• Share end-of-day updates with the team
• Work Timings:Shift: 10:00 AM – 9:00 PM
• Availability: Must be responsive during peak class hours (especially evenings)