Cluster Manager

Our Client: Our client is a venture-backed financial technology company revolutionizing how India saves, invests, and accesses credit through its most trusted asset — Gold. With a mission to empower millions of households to unlock the true value of their assets, the company is building innovative solutions that promote financial independence and security. Join a high-growth, mission-driven startup that offers immense learning, impact, and wealth-creation opportunities.

Job Title: Cluster Manager - Gold Loan

Location: Coimbatore, Madurai

Education: Bachelor’s degree in any discipline

Experience: 5+ Years

About the Role: The Cluster Manager will oversee the operations, sales, and overall performance of the Gold Loan DSA vertical across multiple branches within the assigned cluster. The role involves team management, process adherence, and achieving business targets while maintaining excellent customer service. 

Key Responsibilities:

1. Sales and Business Development: 

• Drive gold loan sales and achieve revenue targets for the cluster. 
• Develop and implement strategies to enhance customer acquisition and retention. 
• Identify and develop new business opportunities in the region from branches Indiagold having tie- ups. 

2. Team Management: 

• Recruit, train, and mentor Sales Executive and Relationship Executives. 
• Monitor performance, provide guidance, and ensure productivity benchmarks are met. 
• Foster a high-performance culture and ensure team alignment with organizational goals. 

3. Operational Excellence: 

• Ensure smooth operations at all branches within the cluster. 
• Maintain adherence to internal policies, compliance standards, and RBI guidelines. 
• Monitor and track each Transaction with Bank and RM. 

4. Customer Service: 

• Enhance customer experience by ensuring prompt and quality service delivery. 
• Resolve customer escalations effectively and maintain brand reputation. 

5. Reporting and Analysis: 

• Prepare and present periodic business reports and performance analyses to senior management.
• Monitor market trends, competitive landscape, and suggest strategies accordingly. 

Requirement: 

• 5+ years of experience in gold loans, banking, NBFCs, or financial services. 
• Proven track record in sales, team management, and business growth. 
• Strong leadership and interpersonal skills. 
• Excellent communication and negotiation abilities. 
• Proficient in data analysis and reporting tools.