Customer Care Executive

Job Description – Customer Care ExecutivePosition: Customer Care Executive

Company: E Careerpluz Info India Pvt Ltd

Location: Madurai

Employment Type: Full-Time

Job SummaryWe are looking for a Customer Care Executive to handle customer inquiries, provide information about our services, resolve customer concerns, and ensure a positive customer experience through phone calls, WhatsApp, email, and other communication channels.

• Key ResponsibilitiesAttend incoming customer calls and respond professionally.
• Handle customer queries through phone, WhatsApp, email, and social media platforms.
• Provide accurate information about company services and programs.
• Resolve customer complaints and escalate issues when necessary.
• Maintain customer records and update CRM/database regularly.
• Follow up with customers regarding inquiries, registrations, and service requests.
• Collect customer feedback and report it to management.
• Coordinate with internal departments for customer support requirements.
• Ensure high levels of customer satisfaction and service quality.
• Meet daily and monthly customer service targets.
• Required SkillsExcellent communication skills in Tamil and English.
• Strong interpersonal and customer handling skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge (MS Office, Email, Internet).
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and professional behavior.
• QualificationAny Degree / Diploma.
• Freshers or experienced candidates can apply.
• Experience in customer support, telecalling, or customer service is an added advantage.
• SalaryBest in Industry
• Performance Incentives Available
• Working HoursFull-Time
• 6 Days Working
• Preferred Candidate ProfileFriendly and customer-focused personality.
• Strong follow-up skills.
• Ability to build positive relationships with customers.
• Willingness to learn and grow with the organization.