Sales Officer - Business Correspondent for Financial Inclusion
Kotak Mahindra Bank Limited
Work from Office
Full Time
Any experienceJob Description
Sales Team member - Business Correspondent-SUPPORT SERVICES-HO Financial Inclusion
Job Title – Sales Officer – Business Correspondent (Financial inclusion)
Location: Multiple locations (Urban/ Semi-Urban / Rural)
Department: Financial Inclusion – Business Correspondent (BC) Channel
Reporting To: TRM/Channel Manager
Key Responsibilities: Business & Sales:
- Source and acquire customers through the BC channel for financial inclusion products
- Promote and sell products including:
- Savings & Current Accounts (CASA), PMJDY Accounts
- Retail / Micro Loans
- Government-linked Social Security schemes
- Achieve assigned sales, productivity, and portfolio quality targets
- Conduct field visits, BC Agent mapping, customer camps, and financial literacy programs
BC Agent Management:
- Identify, recruit, and onboard new BC agents / CSPs in allocated geography
- Ensure BC onboarding is completed as per bank, RBI, and internal compliance norms
- Train BC agents on products, processes, digital applications, KYC norms, and customer handling
- Provide continuous handholding and on-ground support to BC agents for business ramp-up
- Monitor BC agent performance, productivity, and service quality
- Act as a single point of contact between BC agents and the bank for operational and business issues
Operations & Compliance:
- Ensure accurate and timely KYC, documentation, and customer onboarding
- Maintain daily activity reports, BC productivity MIS, and sales trackers
- Ensure 100% adherence to compliance, audit, and regulatory guidelines
- Support customer servicing, grievance handling, and post-sales follow-ups
Desired Candidate Profile:
- Education: Preferred qualification Graduate (any discipline)
- Experience:
- 0–3 years of experience in field sales / banking / NBFC / microfinance / insurance
- Prior exposure to BC, CSP or NBFC sales is an added advantage
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