Business Process Manager - Billing and Project Coordination

Business Process Advanced

Job Description

Job Description :

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Shift: Evening/Night

Candidate will be a managing CDx billing process with the following roles and responsibilities:

• Validate customer contracts to project structure in PPM system to ensure completeness.
• Works with Project Managers to validate contractual billing items.
• Ensures timeliness and accuracy of all customer invoicing:
  • Fixed Price/Milestone
  • T&E
  • Kits
  • Special customer requirements (e.g., Merck contractual requirement to receive invoice by calendar day 10)

• Interface with Finance, COpC and other internal teams as well as customer to resolve issues. For example:

• Invoice delivery to partner, including proper upload to partner billing systems when required.
• Credit/Rebilling

• Supports knowledge transfer process in ensuring billing components (PO per project & per line) and special instructions (e.g., how are invoices delivered) are communicated through all systems and teams.
• Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
• Seamless handover of issues within the team.
• Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
• Help drive process optimization changes to improve the overall support operations.
• Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.
• Reconcile all billing to project plan in PPM (Clarizen) and trackers, including generating invoicing reports for full project billing reconciliation.
• Regular reporting on:

• Portfolio billing status
• Monthly reporting on billing activity
• Unbilled accounts receivable including aging.

Mandatory Requirements:

• Excellent verbal/written communication skills, as would need to engage with partners to understand their business needs, requirements, and work closely with colleagues, and customers to gather information, so they need to have strong verbal and written communication skills, as well as be good listeners.
• Be familiar with transaction/ticket Handling system.
• Project management skills and expertise in designing and implementing process improvements.
• Proven technical and functional skills.
• Create/manage metrics, custom reports, and dashboards to enable data-driven decisions.
• Problem-solving abilities: Must have strong troubleshooting skills to find new ways to help clients achieve their goals.
• Advanced level in MS-Excel.
• Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
• This role may involve a significant amount of project management.
• Works on business system/process assignments with broadly defined objectives
• Solves straight-forward issues, challenges, and problems within system/process of specialization.

Desired Requirement:

• Prior Invoicing experience.
• Worked in rotational shifts.
• Good hands-on SAP/ECC etc.
• Financial management system.

Qualifications

Bachelor's or Master's Degree or equivalent. - Any Qualification/Specialization

Post-graduate, Degree certification and/or license may be required.

Typically, at least 5+ years relevant experience for entry into this level.

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Evening

Duration:

No End Date

Job Function:

Administration

Experience Level

Mid Level