Customer Service Support Executive

Customer Service Support

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.

In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.

Resolves problems by applying established policies, procedures and tactics.

May require ability to read/write in one or more languages.

Qualifications

May require some higher education or specialized training/certification, or equivalent combination of education and experience.

Typically 1-3 years of relevant experience for entry to this level.

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service

Experience Level

Mid Level