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Transaction Process Assistant Operations Manager

Mphasis Ltd

Transaction Process Assistant Operations Manager

Mphasis Ltd

Mangalore

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Transctn PROC ASST OPS MGR

Job Description

Role & Responsibilities:

Manage the Compliance Legal Services Team across Pune and Bangalore with team size of approx. 50 resources ( UM & Agents) and reporting to the AVP with virtual oversight over the other Centre

Capable of independently leading & managing the day-to-day operations of the above-mentioned LOB

Process management

People management

Client relationship

Internal stakeholder relationship management

Audits & Compliance

Must have knowledge on US Financial Market and their associated Regulator Bodies.

Proactive to understand the process, doing RCA & putting mitigation plans in place for issues

Play an integral role in continuous improvement of reporting processes

Developing relationships with the business and ensuring your span adds maximum value

Manage ad hoc project work of Client

Point of contact for the mentioned LOBs for the Clients & Internal stakeholders

Manage team of diversity in terms of multiple locations, languages, culture etc.Provide leadership & guidance in building the team (UM & Associates)Flexible to work US shift timing

Qualities Required:Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profitA natural forward planner who critically assesses own performanceMature, credible, and comfortable in dealing with senior big company executives Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of viewWell-presented and businesslike. Sufficiently mobile and flexible.Keen for new experience, responsibility and accountabilityAble to get on with others and be a team-player

Skills required:

Hands on experience & nuances of operations related to US Brokerage industry / Capital Market concepts /

Experience working in compliance department of financial brokerage firm

Excellent people management skills, Issue resolution & leading by example

Excellent client facing capabilities in terms of managing escalations & relationship

Excellent communication (Written & Verbal English)

Networking capability

Analytical (Tactical & Strategic) & forward-thinking mindset

Hands on experience resource management (Billable & Buffer headcount)

Flexible to travel & work between locations for business reasons

Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client

Selection Process:

Initial screening by HR

Personal Interview by panelists

Final Round with PDH

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.