F&B Executive

Food & Beverage (F&B) Service Executive – Job DescriptionJob TitleFood & Beverage (F&B) Service ExecutiveDepartmentFood & Beverage ServiceReports ToRestaurant Manager / F&B Manager / Assistant F&B ManagerJob SummaryThe Food & Beverage Service Executive is responsible for delivering exceptional dining experiences by providing professional, courteous, and efficient service to guests. The role involves supervising daily restaurant operations, ensuring service standards are maintained, handling guest concerns, coordinating with the kitchen, and supporting the achievement of departmental revenue and guest satisfaction goals.Key Responsibilities1. Guest ServiceWelcome guests warmly and escort them to their tables when required.Ensure every guest receives prompt, courteous, and personalized service.Present menus and explain food and beverage offerings, including daily specials.Take accurate food and beverage orders using the hotel's POS system.Recommend menu items through suggestive selling and upselling techniques.Follow up during meals to ensure guest satisfaction.Handle guest complaints professionally and resolve issues promptly.Ensure memorable guest experiences in line with hotel service standards.2. Restaurant OperationsPrepare the restaurant before service (mise en place).Ensure tables are properly set according to hotel standards.Maintain cleanliness and hygiene of dining areas, buffet counters, and service stations.Monitor table turnover efficiently.Ensure all equipment is clean and operational.Coordinate smooth service during breakfast, lunch, dinner, banquets, and special events.3. Team SupervisionSupervise stewards, trainees, and service associates during shifts.Allocate daily duties and monitor performance.Train new employees on SOPs, grooming standards, and guest service.Conduct pre-shift briefings.Maintain teamwork and positive communication within the department.4. Food & Beverage KnowledgeMaintain comprehensive knowledge of:Menu itemsIngredientsCooking methodsBeverage listsWines and spirits (where applicable)Allergens and dietary requirementsAssist guests with menu recommendations.Ensure proper food presentation before serving.5. Sales & RevenueAchieve upselling and cross-selling targets.Promote signature dishes, desserts, beverages, and promotional offers.Maximize average guest spending while maintaining excellent service.Support revenue generation initiatives introduced by management.6. Cash Handling & BillingPrepare accurate guest bills.Process cash, card, and digital payments.Ensure proper billing procedures are followed.Maintain accountability for cash collections during shifts.Coordinate with the cashier and Front Office where applicable.7. Hygiene & SafetyFollow hotel hygiene standards and food safety regulations.Ensure compliance with HACCP guidelines.Maintain personal grooming as per hotel standards.Report safety hazards immediately.Follow fire safety and emergency procedures.Ensure safe handling of food and beverages.8. Inventory & Store CoordinationMonitor restaurant supplies.Report shortages of food, beverages, linen, crockery, cutlery, and operating equipment.Assist in monthly inventory and stock verification.Minimize breakage and wastage.Ensure proper storage of service equipment.9. CoordinationCoordinate effectively with:Kitchen TeamHousekeepingFront OfficeBanquet OperationsEngineeringStores & PurchaseEnsure timely food delivery and smooth service flow.10. Documentation & ReportingPrepare daily shift reports.Record guest feedback.Maintain reservation records (where applicable).Report maintenance issues promptly.Assist in preparing sales and operational reports.Required QualificationsDiploma or Bachelor's Degree in Hotel Management or Hospitality Management.2–4 years of experience in hotel or restaurant F&B service.Experience in luxury hotels is preferred.Required SkillsExcellent communication skills.Strong guest service orientation.Leadership and team management.Upselling and sales techniques.Problem-solving and complaint handling.Knowledge of restaurant service standards.POS system proficiency.Time management.Multitasking ability.Attention to detail.Professional grooming and etiquette.Key CompetenciesCustomer FocusLeadershipTeamworkCommunicationDecision MakingConflict ResolutionAdaptabilityService ExcellenceQuality OrientationAccountabilityWorking ConditionsRotational shifts, including weekends and public holidays.Long periods of standing and walking.Fast-paced hospitality environment.May be required to work overtime during peak occupancy, events, and festive seasons.Key Performance Indicators (KPIs)Guest Satisfaction Scores (GSS)Service quality and SOP complianceUpselling and revenue achievementAverage order valueGuest complaint resolution timeHygiene and food safety complianceStaff productivity and attendanceTable turnover efficiencyInventory control and reduced breakagePositive guest feedback and repeat businessPreferred Candidate ProfilePositive attitude with a passion for hospitality.Strong interpersonal and leadership skills.Ability to perform under pressure while maintaining service excellence.Well-groomed, courteous, and guest-focused.Flexible to work in shifts and adapt to operational requirements.Committed to maintaining the highest standards of food and beverage service in a hotel environment.