E-Commerce Executive

Job Posting: E-commerce Return Management Executive

Company: Khrisha Enterprises

Location: Mira Road, Mumbai (In-office)

Working Days: Monday to Saturday (Sunday Weekly Off)

Job Timing: 10 am to 7 pm

Job Type: Full-time Work from Office

Job Overview

We are a growing e-commerce company operating on Amazon and Flipkart. We are looking for a dedicated and detail-oriented Return Management Executive to join our team in Mira Road. In this role, you will be responsible for handling end-to-end return operations, minimizing return ratios, and recovering losses through portal claims.

Key Responsibilities

Customer Retention: Interact with customers who have initiated return requests; resolve their queries effectively to convince them to retain the product and reduce the overall return ratio.

Return Tracking & Records: Manage daily inward returns and maintain accurate data entries for all returned inventory.

Claim Management (SPF/SAFE-T): Raise timely claims on Amazon and Flipkart portals for lost returns, wrong products, or items received in damaged condition to ensure maximum recovery.

Data Analysis & Reporting: Maintain product-wise return ratios and present daily reports comparing Sales vs. Return percentages.

Root Cause Analysis: Track specific reasons for returns per product, analyze the data, and suggest necessary corrections to minimize future returns.

Requirements & Qualifications

Portal Knowledge: Mandatory hands-on experience with Amazon Seller Central and Flipkart Seller Hub dashboards (specifically the claims and returns sections).

Advanced Excel Skills: Must be proficient in Microsoft Excel, including formulas like VLOOKUP, Pivot Tables, and data sorting.

Communication Skills: Good verbal and written communication skills to interact with customers and marketplace support teams.

Analytical Mindset: Ability to work with numbers and spot trends in return data.