Assistant Area Manager - Customer Care
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 4 yearsJob Description
Assistant Area Manager - Customer Care
Responsibilities & Key Deliverables
Responsibilities & Key Deliverables
Customer Centric Role
Quality Product installation
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
Ensure Retention of Customers – Under warranty as well as Post warranty.
Conducting field service activities for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down time & improve work quality.
Managerial Role
Ensure Dealership is Profitable & Sustainable
Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer satisfaction among Sales & Dealers to support the function .
Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
Preferred Industries
AutomobileTractorEducation Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience
4-7 years of ExperienceCritical Experience
System Generated Core Skills
Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 4 to 7 years are eligible to apply for this job. You can apply for more jobs in Mohali to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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