Field Service Engineer

Engineer I - Field Service - CSM

Job Specification:

Minimum Qualification and Experience: 

• BE/B. Tech/Diploma in Electrical/Mechanical/Electronics with a min. 6 Years of post-qualification work experience including min. 4 Years in Data Center/MSC/Critical facility.

 Job Description: 

• An excellent understanding of the electrical and mechanical systems involved in critical MSC/Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gears, UPS Systems, ATS Units, PDU Units, PAC/CAC Units etc.
• Proven track record of people management and developing teams. 
• Ability to solve problems at their root, stepping back to understand the broader context and having strong aptitude for trouble shooting and problem solving.
• Shows good judgment and instincts in decision making.
• Ability to prioritize in complex, fast-paced environment.
• Oversee all aspects of the MSC/Data Center's critical physical infrastructure. To ensure that all work performed within the space is done with high quality following the Change Management practices and without any impact (Zero-downtime) on critical IT Systems and Applications operational in the Data Center.
• Manage all facilities operations, planning, Repair and Maintenance related jobs in the MSC/Data Center, and ensure quality of documentation in the mission critical infrastructure.
• Manage and lead the outsourced staff  in the DC to ensure smooth Data Center operations on 24x7x365 basis.
• Coordinates daily with a multitude of third-party vendors for planned preventive maintenance, Breakdown Maintenance and any other relevant activity ensuring adherence to contracted SLAs.
• Site resource management by job allocation and supervision to onsite resources and close co-ordination with site customer’s officer in-charge in case of escalations and/or non-compliance of SLA with vendor(s).
• Preparation of Daily/weekly/monthly/Quarterly/yearly Management Information System reports. 
• Incident Management in the Non-IT Infrastructure domain, submission of Root Cause Analysis report for critical incident(s) within 24 Hours and risk assessment reports etc. at site. 
• Supervision of additional projects in the MSC/DC, if any. 
• Provide timely inputs to customer for continuous improvement areas in Data Center domain. 
• Implementation of SOP including all Safety and PPE compliances at site as per customer’s HSSE guidelines. 
• Candidate will be working in general shift (from Monday to Saturday), check/verify System health reports/Shift Schedules and Shift reports submitted by Data Center Operators and Engineers.
• Candidate will have regular performance review of the team and will plan to replace the non-performing staff or to replace the staff who has resigned from the services by initiating recruitment process of the new staff. 

Additional / Preferred Qualifications:  

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed: 

• 90%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Senior Level