Telecaller

An immigration telecaller acts as the first point of contact for prospective clients, managing both inbound and outbound calls. Their primary goal is to generate leads, explain visa/immigration services (such as study or work visas), and schedule appointments for senior immigration consultants. [1]

Key Responsibilities

• Lead Generation: Make outbound calls to prospective clients using provided data.
• Service Explanation: Clearly explain immigration, PR, work permit, and study visa processes for countries like Canada, Australia, or the UK.
• Appointment Scheduling: Book consultations for interested clients to meet with senior immigration or visa counselors.
• Lead Follow-Up: Consistently follow up with leads and track client progress through the sales pipeline.
• Database Management: Update and maintain client details, conversation notes, and call outcomes in the company CRM.
• Inbound Query Resolution: Handle incoming calls, answer general questions, and resolve client concerns regarding the visa process. [1, 2, 3, 4, 5, 6, 7]

Ideal Requirements

• Education: Minimum 12th pass; graduation is generally preferred.
• Communication Skills: Excellent verbal communication skills. Fluency in English, Hindi, and regional languages (like Punjabi) is highly valued.
• Interpersonal Skills: Strong persuasion, customer service, and objection-handling skills.
• Computer Proficiency: Basic computer knowledge and experience using MS Office and CRM systems. [1, 2, 3, 4]