Chat Support Executive
V5 GlobalFixed
₹28,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹28,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 87% candidates in last 2 days
31 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Role & responsibilities Customer Support (Chat Process/ Blended )(Live chats experience required)
Location : Marol naka/ Andheri
Customer Support- CRM chat
Core Responsibilities :
• Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers
• . Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place
• . Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool
• . Follow up (Chat, Call and Email) with customers in case of pending / escalated issues
• . Communicate clearly and effectively with customers
• . Deliver Outstanding Customer Experience to each and every Customer who has called in
• . Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer
Job location : Marol Naka -Andheri
Shift timing : 8:30 am to 11pm (Any 9 hours Shift- Rotational )
Rotational Week off
6days Working work from office
Min Qualification :HSC / 12th Pass / Graduate
Only male candidates can apply
Excellent Communication Must
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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