Client Communication Executive

Client Communication Executive / Appointment Setter – Vault Ecosystem

Company: TFCP Infotainment Pvt. Ltd.

Brands: Vault.Rent, CostumePeti.com, Vault.Fashion, Vault.Wedding, Vault.Furniture, Vault.Productions, Vault.Film, SpaceBazaar, stars.vault.rent, sellercentral.vault.rent and WMS clients across India.

Openings: 5

Location: Hybrid – 3 days office + 3 days work from home or Andheri office

Office Locations: Goregaon East / Royal Palms, Aarey Milk Colony, Mumbai and Andheri, Mumbai

Job Type: Full-time

Working Days: 6 days a week

Salary: ₹15,000 – ₹50,000 per month depending on experience + incentives

Experience Required: 1–5 years

Preferred Candidates: Female candidates encouraged to apply

About Us

TFCP Infotainment Pvt. Ltd. owns and operates the Vault Ecosystem, a fast-growing business across fashion rentals, costume rentals, production-house storage, furniture rental, wedding inventory, eCommerce, marketplace technology, media and warehouse management.

Our brands include Vault.Rent, CostumePeti.com, Vault.Fashion, Vault.Wedding, Vault.Furniture, Vault.Productions, Vault.Film, SpaceBazaar, stars.vault.rent and sellercentral.vault.rent.

We are looking for 5 responsible and experienced Client Communication Executives who can handle calls, WhatsApp communication, emails, lead follow-ups and appointment scheduling for our sales and business development teams.

Role Overview

This is a client communication and appointment-setting role. The selected candidates will speak with potential customers, explain our services, answer basic queries, follow up professionally and schedule meetings or calls for the sales team.

The role will involve communication with production houses, stylists, designers, wedding planners, furniture clients, business storage clients, residential storage clients, sellers, vendors and corporate clients.

This is not a random calling job. We need responsible people who can communicate politely, follow up properly and maintain accurate records.

Key Responsibilities

Make outbound calls to potential clients and leads.

Receive and respond to incoming enquiries over phone, WhatsApp and email.

Explain basic services of Vault.Rent, CostumePeti, Vault.Fashion, Vault.Wedding, Vault.Furniture, SpaceBazaar and WMS services.

Schedule appointments, meetings, video calls and site visits for the sales team.

Follow up with leads regularly and professionally.

Maintain lead status, follow-up notes and appointment details in Excel, Google Sheets or CRM.

Send brochures, rate cards, company profiles and basic information to clients.

Coordinate with sales executives, operations team, warehouse team and management.

Handle WhatsApp conversations politely and quickly.

Remind clients about scheduled appointments and follow-ups.

Escalate serious enquiries to the right sales person or manager.

Ensure no lead is missed or ignored.

Services You Will Communicate About

Production-house storage

Costume rental

Fashion rental and sales

Furniture rental and storage

Wedding inventory rental and sales

Residential and business storage through SpaceBazaar

Warehouse management services

Seller onboarding and marketplace support

Vault.Rent ecosystem services

Must Have

1–5 years of experience in telecalling, client communication, appointment setting, customer support, sales coordination or business development support.

Good communication skills in Hindi and English.

Comfortable using phone, WhatsApp and email professionally.

Good follow-up discipline.

Ability to maintain records properly.

Basic Excel or Google Sheets knowledge.

Polite, confident and professional speaking style.

Must be responsible and punctual.

Comfortable with hybrid working: 3 days office and 3 days work from home or Andheri office.

Preferred Experience

Experience in any of the following will be preferred:

Telecalling

Sales coordination

Customer service

Real estate calling

Event / wedding enquiries

Fashion or eCommerce support

B2B lead follow-up

Storage / logistics enquiries

CRM calling

Appointment setting

Work Schedule

The role is hybrid.

The selected candidates will work 3 days from office and 3 days either from home or from our Andheri/Goregaon office, depending on company requirements.

Office work may be from Goregaon East / Royal Palms or Andheri.

Candidates must have a quiet place to work from home on remote working days, along with a good phone, internet connection and laptop/desktop access.

Who Should Apply

Apply if you are confident on calls, good at follow-ups and can speak professionally with customers.

Apply if you are organized, responsible and can update lead status properly.

Apply if you can handle WhatsApp, email and phone communication without constant supervision.

Who Should Not Apply

Please do not apply if you are not comfortable making calls.

Please do not apply if you cannot follow up regularly.

Please do not apply if you cannot work in a hybrid setup.

Please do not apply if you cannot travel to Goregaon East / Andheri when required.

Please do not apply if you are not comfortable maintaining proper records.

Screening Questions

• How many years of calling or client communication experience do you have?
• Have you handled appointment setting or lead follow-ups before?
• Are you comfortable making outbound calls daily?
• Are you comfortable communicating over WhatsApp, email and phone?
• Can you work 3 days from office and 3 days from home or Andheri office?
• Are you comfortable travelling to Goregaon East / Royal Palms when required?
• Do you have your own laptop or desktop?
• Which languages can you speak fluently?
• What is your current salary and expected salary?
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• What is your notice period?

Application Requirement

Please apply with your resume and mention your previous calling, customer support, sales coordination or appointment-setting experience.

Office Locations:

Goregaon East / Royal Palms, Aarey Milk Colony, Mumbai

Andheri, Mumbai