Counter Staff

1. Customer Service & Sales

• Welcome customers warmly and engage them in a , professional manner.
• Provide detailed product information, including waffle varieties, toppings, portion sizes, prices, and ongoing promotions.
• Recommend products or combinations to suit customer preferences, with the goal of upselling or cross-selling (e.g., beverages, sides, or meal combos).
• Handle customer questions, feedback, and complaints promptly and courteously.
• Build positive customer relationships to encourage repeat business and brand loyalty.

2. Product Preparation & Presentation

• Prepare waffle batter and cook waffles according to company recipes, portion standards, and presentation guidelines.
• Add toppings, sauces, and garnishes based on customer selections or standard recipes.
• Ensure all food items are fresh, visually appealing, and meet quality standards before serving.
• Maintain attractive and well-organized product displays at the counter.
• Follow company guidelines for food portioning, temperature control, and product rotation (FIFO method).

3. Sales Transactions & Cash Handling

• Operate POS systems to process cash, card, or digital payments accurately.
• Issue receipts, manage change, and balance cash drawers at the end of shifts.
• Maintain confidentiality and security in handling transactions.

4. Hygiene, Safety, and Maintenance

• Comply with all food safety, sanitation, and occupational health standards.
• Clean and sanitize counters, waffle machines, utensils, and food preparation areas regularly.
• Wear appropriate uniforms and personal protective equipment (PPE) as required.
• Report any equipment malfunction, safety hazards, or product quality concerns to management immediately.
• Dispose of waste properly and keep the workspace organized.

5. Inventory & Stock Management

• Monitor ingredient and packaging stock levels (e.g., waffle mix, toppings, sauces, napkins).
• Assist with daily or weekly inventory counts and restocking.
• Notify the supervisor of shortages or ordering needs to prevent stockouts or waste.

6. Teamwork & Operations Support

• Collaborate with colleagues and supervisors to maintain efficient service flow.
• Assist in setting up and closing the counter, including cleaning, restocking, and preparing for the next day’s operation.
• Participate in promotional events, sampling campaigns, and seasonal product introductions.
• Contribute ideas to improve sales strategies, product presentation, and customer engagement.