Customer Care Executive
Master TradersFixed
₹15,000 - ₹25,000
Average Incentives*
₹5,000
Earning Potential
₹30,000
Fixed
₹15,000 - ₹25,000
Average Incentives
₹5,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
7 applicants
Job Description
Job Title: Customer Support Specialist (Home Appliances)
Company: Rossmann India
Location: Malad West
At Rossmann, we pride ourselves on delivering premium home solutions, from professional stand mixers to high-pressure garment steamers. We are looking for a dedicated Customer Support Specialist to be the face of our brand, ensuring every customer receives the "Luxury Redefined" service they expect. You will handle everything from technical troubleshooting to managing our unique "hassle-free" service requests.
Key Responsibilities
Technical Guidance: Assist customers with product features, such as explaining the 7 speed modes on our stand mixers or the intelligent heat control on the Hypersonic Airshot Hair Styler.
Service Coordination: Manage the repair policy by scheduling free pick-and-drop or at-home services with our authorized engineers.
Omnichannel Support: Respond to inquiries across Call and WhatsApp, email, and social media platforms like Instagram.
Warranty Management: Process claims under our standard 2-year warranty and guide customers through the zero-paperwork claim process.
Issue Resolution: Act as a brand ambassador by resolving complaints professionally, ensuring high ratings on platforms like Amazon and Flipkart
Job role
Job requirements
About company
Similar jobs you can apply for
Business Development
Inside Sales Executive
Xplore SystemsWork from OfficeFull TimeMin. 2 yearsBasic EnglishTelesales Representative
Hrbuzz Staffing Solutions Private LimitedWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishCustomer Service Executive
Conviction Hr Private LimitedWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) EnglishCustomer Service Executive
TeleperformanceWork from OfficeFull TimeAny experienceBasic EnglishCustomer Care Executive
Conviction Hr Private LimitedWork from OfficeFull TimeNight ShiftAny experienceGood (Intermediate / Advanced) EnglishCustomer Care Executive
Avant Garde EnterprisesWork from OfficeFull TimeMin. 6 monthsBasic EnglishYou can expect a minimum salary of 15,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 30 Jun 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!