Customer Relationship Officer

What you'll do:

• Welcoming walk-in clients with warmth, listening closely to their needs, and offering furniture solutions that fit like a dream.
• Following up with clients and interior designers—not to “close a sale,” but to keep the conversation going, with care and clarity.
• Coordinating with designers and architects to explore collaboration opportunities.
• Preparing quotes (with flair and accuracy), and sharing them after approvals.
• Bridging the conversation between our clients and sales team—especially when prices need a little back-and-forth magic.
• Maintaining a clean, updated client database—because good records = happy memories.
• Handling queries with empathy and offering smooth, timely resolutions.
• Pitching in with digital media and our upcoming e-commerce journey—we love fresh



What You Bring Along:

• Excellent spoken and written English (you’re the kind of person people like getting emails from).
• A well-put-together presence and a natural sense of warmth.
• Comfort in dealing with clients, designers, and team members alike.
• A working knowledge of Google Sheets / Excel (nothing fancy—just the basics).
• Thoughtful email-writing skills and strong follow-up instincts.
• Confidence, initiative, and a gentle touch of humour—we love people who take work seriously, but not themselves too seriously!