Customer Support Executive
TeleperformanceFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
53 applicants
Benefits include: PF, Health Insurance, 5 working days, Two-way cab
Job Description
Designation- Customer Support Executive
Location - Malad, Mumbai
Shifts- 5 days working with 2 rotational week offs (Including Night Shifts)
Immediate Joiner Preferred
Key Responsibilities:
• Handle inbound and/or outbound customer calls, chats, or emails professionally.
• Resolve customer queries related to products, services, billing, orders, or complaints.
• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)
scores.
• Document all customer interactions accurately in the system.
• Follow standard operating procedures (SOPs) and adhere to quality guidelines.
• Escalate unresolved issues to higher levels appropriately.
• Meet performance KPIs such as AHT, quality, attendance, and productivity.
• Stay updated on product/process knowledge through regular training sessions.
Interested candidates can connect with the below mentioned recruiters for further information -
HR Vijay - 9892808297
HR Nithik - 9930284846
HR Ria - 7880768077
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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