Customer Support Executive

Designation- Customer Support Executive

Location - Malad, Mumbai

Shifts- 5 days working with 2 rotational week offs (Including Night Shifts)

Immediate Joiner Preferred

Key Responsibilities:

• Handle inbound and/or outbound customer calls, chats, or emails professionally.

• Resolve customer queries related to products, services, billing, orders, or complaints.

• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)

scores.

• Document all customer interactions accurately in the system.

• Follow standard operating procedures (SOPs) and adhere to quality guidelines.

• Escalate unresolved issues to higher levels appropriately.

• Meet performance KPIs such as AHT, quality, attendance, and productivity.

• Stay updated on product/process knowledge through regular training sessions.

Interested candidates can connect with the below mentioned recruiters for further information -

HR Vijay - 9892808297

HR Nithik - 9930284846

HR Ria - 7880768077