Executive - Debt Resolution

Key Responsibilities:

• Visit delinquent customers as per bucket allocation (e.g., 30+, 60+, 90+ DPD) to recover overdue loans.

• Educate customers about their outstanding dues, penalties, and loan agreement terms.

• Persuade customers to make payments through cash/UPI/cheque or online modes as per NBFC policy.

• Maintain daily visit reports, payment receipts, and customer commitment details.

• Ensure recovery is done without harassment and strictly as per RBI Fair Practices Code.

• Skip tracing: locating absconding or unreachable customers through field investigation.

• Collect updated KYC, settlement request forms, or foreclosure documents when required.

• Follow up on allocated portfolio and achieve monthly recovery targets.

• Handle disputes, fraud, or broken promise cases and escalate them to the Recovery Manager.

• Coordinate with branch staff, tele-calling team, and backend recovery team.

Required Skills:

• Fresher or Min 1–2 years of experience in NBFC/Banks/Fintech collections preferred.

• Good communication, negotiation, and persuasion skills.

• Ability to work in the field and cover different areas.

• Basic smartphone and app handling skills (NBFC Recovery App).

• Knowledge of loan products: personal loans, business loans, two-wheeler loans, gold loans, etc.

• Honest, disciplined, and target driven.