Front Office Executive

Front Office Executive (FOE)Department: Front Office

Location: Tunga International Hotel

Job SummaryWe are looking for a professional and customer-focused Front Office Executive to manage front desk operations and ensure an excellent guest experience. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to handle guest requests efficiently.

• Key ResponsibilitiesWelcome guests and manage check-in/check-out procedures.
• Handle room reservations, enquiries, and guest requests.
• Answer telephone calls and provide accurate information.
• Process guest payments and maintain billing records.
• Coordinate with Housekeeping and other departments for smooth operations.
• Resolve guest complaints professionally and escalate when required.
• Maintain front desk records and ensure accurate data entry in the PMS.
• Follow hotel SOPs, grooming standards, and service policies.
• Qualifications & SkillsGraduate or Diploma in Hotel Management or any relevant field.
• 1–2 years of experience in hotel front office operations (freshers with excellent communication skills may also apply).
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with hotel PMS is preferred.
• Willingness to work rotational shifts, weekends, and holidays.
• Professional appearance with a positive and service-oriented attitude.