Internal Audit Manager

Job Description

JOB TITLE: Manager-Internal Audit

DEPARTMENT: Risk Assurance

LOCATION: Mumbai

REPORTS TO: Sr. Manager – Risk Assurance (UK Division)

Job Purpose:

The Internal Audit Manager is responsible for leading and executing the internal audit function for Telco customers across the UK, Australia, US, and Canada geo. The role ensures operational efficiency, regulatory compliance, financial integrity, data security, and risk mitigation across all business processes.

The position plays a critical role in strengthening governance, improving internal controls, safeguarding assets, and ensuring adherence to international client, telecom, and data protection requirements.

Key Responsibilities:

1. Audit Planning & Execution:

• Develop and implement a risk-based internal audit plan covering operations & support function
• Lead operational, financial, compliance, and process audits
• Evaluate adequacy and effectiveness of internal controls.
• Identify process gaps, control weaknesses, and areas of inefficiency.

2. Regulatory & Compliance Oversight:

• Ensure compliance with telecom regulations applicable to UK, US, Australia, and Canada markets.
• Monitor adherence to data protection regulations (GDPR, CCPA, etc.).
• Evaluate compliance with contractual obligations and SLAs with telecom clients.
• Support external audits and regulatory inspections.

3. Fraud & Risk Management:

• Conduct enterprise risk assessments and update risk registers periodically.
• Identify emerging operational, financial, and cyber risks.
• Recommend mitigation strategies and track remediation plans.
• Promote a strong risk-aware culture across departments.
• Assess fraud risk and implement anti-fraud controls.
• Investigate suspected fraud or control breaches.

4. Reporting & Stakeholder Management:

• Prepare clear, concise audit reports with actionable recommendations.
• Present findings to senior leadership and key stakeholders.
• Monitor implementation of corrective actions and conduct follow-up reviews.
• Collaborate with operations, finance, HR, and IT teams to drive process improvements.

5. Team Leadership:

• Lead and mentor internal audit team members.
• Allocate assignments and review audit working papers.
• Build audit capability through training and knowledge sharing.

Knowledge, Skills & Competencies Required:

Technical Knowledge:

• Strong understanding of internal audit methodologies and risk-based auditing.
• Knowledge of telecom BPO operations and customer lifecycle management.
• Familiarity with international compliance standards (GDPR, CCPA, SOX if applicable).
• Understanding of IT controls, cybersecurity frameworks, and data governance.
• Knowledge of revenue assurance and billing controls in telecom environments.

Skills:

• Strong analytical and problem-solving skills.
• Excellent report writing and documentation abilities.
• Advanced MS Excel and data analysis capabilities.
• Ability to interpret complex operational and financial data.
• Strong presentation and stakeholder management skills.

Competencies:

• High ethical standards and integrity.
• Strong attention to detail.
• Strategic thinking and risk awareness.
• Ability to work in a fast-paced, multi-country environment.
• Leadership and people management capability.
• Strong communication skills (verbal and written).
• Ability to manage multiple audits simultaneously.

Education & Experience Required:

• Professional certification in CA / MBA / CPA / CIA preferred
• Minimum of 7-10 years of experience in managing internal audit, risk management, or compliance
• Thorough knowledge of & experience in contractual and regulatory reviews
• Good knowledge of relevant Telecom regulation – General Conditions, OFCOM will be preferred
• Prior experience managing audit teams is an advantage.