Program Manager

About the Role

This role is responsible for project management and service delivery of all products & services in Enterprise network business (B2B).

• Project management, planning and scheduling implementation of MPLS services. 

• On Time, within budget Implementation of the complete project 

• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work. 

• Enhance service delivery experience for the customer & revenue for the organization 

Responsibilities

• Project management, planning and scheduling implementation of MPLS services.
• On Time, within budget Implementation of the complete project.
• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.
• Enhance service delivery experience for the customer & revenue for the organization.
• Customer engagement & communication.
• Project kick off meeting/call with Customer.
• Resolution of customer dependencies.
• Share Project Plan with the customer e2e tracking & monitoring of project delivery.
• Proactive & timely project status update to the customer.
• Project Stage tracking & ensure timely delivery.
• Project follow ups, escalations and constraint resolution.
• Delivery of third party media/bandwidth.
• Customer CPE integration & testing.
• Schedule planned activities with the customers.
• Accelerate & Maximize revenue by faster deployment of project.

Required Skills

• Experience of working in Network B2B Projects as Network management L1 / L2 / L3.
• Ability to work independently and as a team player.
• Strong problem determination and resolution skills.
• The resources should be equipped with deep trouble shooting experience.
• Minimum 3 yrs of exp in Routing, switching and SDWAN.
• Basic Configuration management experience.
• Experience in managing Routing, Switching, Firewall, IPS etc. vendor management.
• Active CCNA / CCNP certification with hands on SD-WAN experience.

Qualifications

• Bachelor's degree (B.E / B.Tech./BCA/ BSC(IT)/MCA/MSC(IT) .
• 3+ years of experience in Routing, switching and SDWAN.