Restaurant Staff

Job Description Job Details Job Title Server Function Restaurant operations Sub Function NA Location NA Job Summary Job Summary Lead in delivering exceptional service and maintaining an unparalleled guest experience while adhering to QSCV standards. Contribute to the restaurant's incremental sales through strategic suggestive selling and driving LSM. Financial Accountability (cost/revenue with exclusive authority) ✓ Achieving shift wise KPI’s as per Si Nonna’s Standards. ✓ Ensuring shift targets are met through suggestive and upselling. Manage people planning and positioning achieve sale target on shift basis. ✓ 3. Establishing rapport with each guest and guiding them through the Sourdough narrative and culinary excursions Organizational Relationship & Reporting Structure Reporting To Shift Manager Direct Reports NA No. of Indirect Reports NA Job Responsibilities Areas of Responsibility Description of responsibility Planning ✓ Upholding exceptional service standards. ✓ Providing an unparalleled customer experience. ✓ Adhering to all customer touch points. ✓ Preparing accurate and standardized hot and cold beverages, both alcoholic and non-alcoholic. ✓ Setting up tables according to the established standards. ✓ Ensuring the cleanliness and hygiene of the lobby area and back dishwashing area. ✓ Taking Customer to Restaurant Tour and Sourdough brand Explanation. Driving P&L Discipline ✓ Implement suggestive selling techniques to enhance the average check value. ✓ Uphold the highest standards of cleanliness and hygiene. ✓ Adhere strictly to the established cleaning and hygiene protocols. Key functional responsibilities Ops Excellence (Customer First Mindset) ✓Essential to ensure that the candidate adheres to the company's grooming standards. ✓ Dine In Rating/ Review & Customer Review to be taken. ✓ 100% LSM Execution. ✓ Beverages (Hot & Cold ) to be made as per Nonna’s standard. ✓ Need to maintain restaurant Cleanliness as per standard. People Management Building People Capability ✓ All Announced and Unannounced SOC to be completed ✓ performing and delivering the given target. Stakeholder Interactions (Within the Organization) Supervisor, Assistant Restaurant Manager Stakeholder Interactions (Outside the Organization) NA Geographical Scope PAN India Educational Qualification 12th pass Specific Certification (if Any) Hotel Management graduate preferred. Preferred Total Experience Preferred Relevant Experience Minimum 1 Year server Experience