Retail Sales Executive

The Sales Executive is responsible for assisting customers, understanding their requirements, showcasing products, achieving sales targets, building customer relationships, maintaining product displays, and ensuring a smooth buying experience for wholesale and retail customers.

• Key Responsibilities1. Customer ServiceWelcome every customer professionally.
• Understand customer requirements and budget.
• Suggest suitable collections and combinations.
• Build long-term relationships with retailers and repeat customers.
• Handle customer queries politely and confidently.
• 2. Product KnowledgeLearn all product categories.
• Know fabrics, embroidery, fits, and sizes.
• Explain product features and pricing.
• Stay updated on new arrivals and trending designs.
• 3. SalesAchieve monthly sales targets.
• Cross-sell and upsell products.
• Promote new launches and premium collections.
• Encourage repeat business.
• 4. Wholesale Customer Handling (B2B)Assist retailers in selecting assortments.
• Explain wholesale pricing and minimum order quantities.
• Prepare orders accurately.
• Coordinate with the packing and dispatch team.
• Follow up on pending orders when required.
• 5. Visual MerchandisingMaintain attractive product displays.
• Fold and arrange garments neatly.
• Ensure racks remain organized.
• Replace sold samples promptly.
• 6. Store MaintenanceKeep the showroom clean and organized.
• Ensure trial/sample areas are presentable.
• Report damaged or missing items immediately.
• 7. Billing SupportCoordinate with the billing team.
• Verify customer orders before billing.
• Assist in order packing when required during peak periods.
• 8. Inventory ResponsibilityMaintain sample stock.
• Count stock daily as assigned.
• Report shortages immediately.
• Prevent product damage.
• 9. Customer Follow-upCall retailers about new collections.
• Inform customers about fresh arrivals.
• Maintain a database of regular buyers.
• Encourage repeat purchases