Senior Customer Relationship Manger

Company: Matrimony.com Ltd

Department: Elite Services

Job Title: Executive / Senior Executive

Role: Relationship Manager / Senior Relationship Manager

Location: Andheri East, Mumbai (Near Station)

About Matrimony.com

Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of

around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related

services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets.

Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active

members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services

market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar.

BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia.

Department Overview – Elite Services

Elite Services is a personalized matchmaking service offering assistance to busy professionals or people who

need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping

our members find their soulmates.

Role Overview

The Relationship Manager / Senior Relationship Manager is responsible for:

• Understanding customer requirements

• Meeting service metric guidelines

• Retaining customers

• Converting prospects into sales

• Assisting them in finding suitable partners This is an in-house sales and service portfolio role. As per client

requirements, occasional in-person client meetings will also be part of the responsibilities.

Key Responsibilities

• Onboard new customers and create comprehensive member profiles

• Understand members’ preferences, expectations, and unique requirements

• Source, screen, shortlist, and facilitate interactions between members to drive successful matches

• Build and maintain strong relationships with members, ensuring a premium ‘Elite’ experience and high-quality

service delivery

• Manage an assigned portfolio of members through structured engagement and regular follow-ups

Skills & Competencies

• Excellent command of English with strong verbal and written communication skills

• Proactive approach with active listening and strong service orientation

• Strong presentation and interpersonal skills

• High emotional intelligence with persuasive communication ability

• Ability to understand client requirements and provide effective solutions

Education & Experience

• Graduate (Bachelor’s Degree)

• 2 years of experience in Service & Sales domain

• Preference for stable candidates with a consistent work history