Senior Service Advisor

*Job Description: Senior Service Advisor*

*Job Summary:*

Company is seeking a highly experienced, customer-focused and presentable *Service Engineer / Advisor* to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships in automotive brands.

This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

*Responsibilities:*

1. *Customer Interaction:*

• Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
• Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
• Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
• Educate customers on maintenance schedules, warranty details, and service options available.

1. *Technical Support:*

• Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
• Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
• Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
• Going for test drive on both with technician before work & with customer at the car delivery time.

1. *Documentation and Reporting:*

• Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
• Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
• Prepare service quotations, invoices, and other documentation on Autorox as required.

1. *Training and Development:*

• Stay updated on the latest technological advancements in automotive systems and repair techniques.

1. *Quality Assurance:*

• Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
• Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

1. *Inventory Management:*

• Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
• Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

1. *Team Collaboration:*

• Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
• Participate in meetings and contribute insights on technical matters and customer service strategies.

*Skills and Qualifications:*

• *Educational Background (Mandatory):* 3 years of full time Diploma , 3 years of B. Voc. course in automobile or 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.
• *Minimum experience:* Minimum 3 years to maximum 10 years of work experience in a service advisor or service engineer role from following Authorized luxury dealerships
• Audi, BMW,  Mercedes , Jaguar Land Rover, Lexus, Porsche, Maserati, Bentley , Rolls-royce, Mc-Laren, Volvo.
• *Age:* Between 25 to 35 (Unmarried)
• *Communication Skills:* Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.
• *Presentational skill:* A well-presented, customer-facing personality with a passion for the automotive sector with good personality.
• *Personality:* Good looking, confident, neat, well-groomed, Height 5.8 Feet tall, polished and customer-appropriate appearance.
• *Technical Skills:* Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.
• *Problem-Solving Ability:* Analytical mindset to diagnose complex technical issues and propose effective solutions.
• *Organizational Skills:* Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.
• *Customer Focus:* Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.
• *Team Player:* Ability to work collaboratively in a team environment and contribute to achieving departmental goals.
• *Adaptability:* Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.
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*No. of positions:* 3 

*Salary Offer:* Between Rs.40,000/-  to Rs. 60,000/- Plus Performance incentive.

*Benefits:* Monthly salary incrementation from starting month based on performance.

*Working Hours:* 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

NOTE : Candidate must present original educational and work experience certificate during the selection process.