Service Desk Associate

 We Are Hiring – Service Desk Associate🚨

📍 Company: RAC IT Solutions

📌 Location: Vile Parle, Mumbai

💼 Experience: Experienced (Minimum 6 Months)

🕒 Employment Type: Full-Time

About RAC IT Solutions:

RAC IT Solutions is one of India’s leading IT equipment rental and infrastructure solution providers, established in 1998. With 25+ years of industry experience and 10+ branches across India, RAC delivers laptops, servers, networking devices, data center solutions, workstations, and enterprise IT infrastructure rentals to businesses across multiple industries. The company has successfully served 1800+ clients and deployed over 100,000 IT assets nationwide, supported by a strong team of 190+ IT professionals.

Key Responsibilities:

• Handle client queries and provide excellent customer support

• Coordinate with internal teams and service providers to resolve client issues

• Maintain client databases, service calls, and status updates

• Ensure timely order processing and follow-up with clients

• Manage phone calls, email communication, and customer inquiries

• Build and maintain strong relationships with clients and vendors

• Update daily call reports and share updates with management

• Assist in administrative activities, promotional tasks, and event coordination

• Maintain accurate documentation and customer records

Required Skills:

• Good Communication Skills

• Customer Service & Client Handling

• Call & Email Support

• MS Excel / MS Office

• Coordination & Follow-up Skills

• Problem Solving Ability

• Basic Computer Knowledge

• CRM / Database Management (Preferred)

📞 Contact: HR Aishwary – 90046 75097

📧 Email: careers2@racwg.com

🌐 Website: https://www.racwg.com/

Interested candidates can share their resumes or contact us directly.