Technical Support Executive
Neuralbits Technologies Private LimitedFixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Part Time
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
40 applicants
Benefits include: Annual Bonus, Travel Allowance (TA), Health Insurance
Job Description
About the Role
NeuralBits Technologies is looking for a proactive and customer-focused L1 Technical Support Executive to provide first-level technical support to hospitals and healthcare professionals using our Hospital Management System (HMS), EMR, and digital healthcare solutions.
- Key ResponsibilitiesProvide technical support via calls, WhatsApp, remote sessions, and support tickets.
- Install, configure, and onboard hospitals onto the HMS platform.
- Upload and manage hospital-related documents and system data.
- Assist users with login issues, password resets, and application usage.
- Troubleshoot software, application, and basic system-related issues.
- Coordinate with the field implementation team and provide technical assistance whenever required.
- Escalate complex issues to the L2 Support Team and ensure timely resolution.
- Maintain accurate support records and follow up with clients until closure.
- Develop a strong understanding of hospital workflows and the Hospital Management System to effectively support clients.
Required Qualifications & Skills
- 1–3 years of experience in Technical Support, Healthcare IT, HMS, EMR, or Software Support.
- Any Graduate or Diploma holder in IT, Computer Science, or a related field.
- Basic knowledge of computers, networking, Windows, MS Office, and internet applications.
- Prior exposure to Hospital Management Systems (HMS/HMIS) will be an added advantage.
- Strong communication and customer-handling skills.
- Good analytical and problem-solving abilities.
- Willingness to learn new technologies and healthcare software platforms.
Interested candidates can connect us on Ashwini 8976809336.
Regards
Team Neuralbits
hr@neuralbits.com
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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