Technical Support Executive (Laptop & Desktop Support)
Ab Com Private LimitedFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob Description
We are looking for a Laptop Support Executive who can diagnose and resolve laptop-related issues remotely over phone calls and remote desktop sessions. The candidate should have excellent troubleshooting skills and be able to independently identify and resolve software, operating system, BIOS, driver, and hardware-related issues.
Key Responsibilities
- Provide remote technical support to customers via phone, WhatsApp, and remote desktop tools.
- Diagnose and resolve Windows laptop issues without physical access.
- Troubleshoot Windows OS installation, configuration, updates, and activation.
- Install, configure, and troubleshoot device drivers.
- Diagnose hardware-related issues and determine whether remote resolution is possible or onsite repair is required.
- Configure and troubleshoot BIOS/UEFI settings.
- Perform remote system optimization and performance troubleshooting.
- Guide customers through technical procedures professionally.
- Maintain detailed support tickets and update issue resolution status.
- Escalate complex issues when required.
Job role
Job requirements
About company
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The candidate should have completed 10th or Below 10th degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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