Telesales Executive

We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

• Tele sales Executive Responsibilities: Calling existing and potential property buyers
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Key Responsibilities

• Making outbound calls to cold and warm leads to pitch real estate services.
• Qualifying prospects and identifying customer needs to offer ideal requirement
• Meeting monthly sales quotas and individual performance targets.
• Logging customer data and call results accurately into CRM software.
• Resolving client queries and handling phone objections with patience.

Core Skills

• Phone communication and active listening
• Objection handling and negotiation
• CRM navigation and data entry
• Target-driven and resilient mindset