Tracking Executive

Job Summary

The Tracking Executive is responsible for monitoring vehicles and shipments in transit, ensuring timely updates to customers and internal teams, coordinating with drivers and transporters, and resolving transit-related issues to ensure smooth and efficient logistics operations.

Key Responsibilities

• Track vehicles and shipments using GPS and transport management systems.
• Monitor shipment movement from pickup to final delivery.
• Coordinate with drivers, transporters, and branch offices for real-time updates.
• Provide timely shipment status updates to customers and internal stakeholders.
• Identify delays, route deviations, breakdowns, or other transit issues and escalate them promptly.
• Ensure Proof of Delivery (POD) is collected and shared with the concerned teams.
• Maintain accurate tracking records and prepare daily movement reports.
• Coordinate with operations, customer service, and warehouse teams to ensure seamless execution.
• Ensure adherence to company SOPs and customer-specific requirements.
• Handle customer queries related to shipment status professionally.

Required Skills

• Good communication and coordination skills.
• Knowledge of GPS tracking systems and Microsoft Excel.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong problem-solving and analytical skills.
• Attention to detail and accuracy in reporting.
• Basic knowledge of transportation and logistics operations.