Waiter / Steward

Position Title: Steward

Reports To: Supervisor

Role Description:

Responsible for delivery of services with the satisfaction of customer and client

Key Responsibilities

 To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.)

 Attend briefing before start of shift and debriefing at the end of shift

 Check the menu and note special instructions from the supervisor at the beginning of the day

 To do all ‘mis end place’ correctly before the service time to ensure agreed standards of service

 Provide food and beverage services in a proper manner

 Speak in a empathetic tone and communicate all information to his supervisor

 Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site

 Maintain a clean and neat work environment

 Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards)

 Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down

 Any other duty as instructed by his immediate Supervisor/Manager from time to time

Key Competencies:

 Previous food handling experience in a corporate environment

 Excellent grooming and personal presentation

 Good communicator, friendly and receptive to client’s needs

 Customer service orientation

 Punctuality and accurate time keeping

 Ability to work unsupervised and show initiative

 Ability to work as part of a team