Call Quality Analyst

Job Title: Quality Analyst – Call Audits 

Job Summary:

We are looking for a Quality Analyst to monitor and audit sales and advisory calls related to the share market. The role is responsible for ensuring compliance with regulatory guidelines, company policies, and quality standards while providing feedback to improve agent performance and customer experience.

Key Responsibilities:

Audit inbound and outbound share market sales/advisory calls.

Evaluate calls based on quality, compliance, and communication standards.

Ensure adherence to regulatory requirements and company policies.

Provide feedback and coaching recommendations to improve performance.

Identify trends, compliance gaps, and areas for process improvement.

Prepare audit reports and share quality insights with management.

Requirements:

Graduate in any discipline.

1+ year of experience in Quality Analysis or Call Auditing, preferably in stock broking, financial services, or a BPO.

Knowledge of share market products and regulatory compliance is preferred.

Strong analytical, communication, and reporting skills.

Proficiency in MS Excel and call monitoring tools.

CONTACT HR VIVEK : 8108261216