Customer Service Executive

Customer Service Executive – Voice Process

Teleperformance is hiring enthusiastic and customer-focused candidates for the role of Customer Service Executive – Voice Process. The candidate will be responsible for handling customer calls, resolving queries, and providing accurate information while maintaining a high level of customer satisfaction. The role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Roles & Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Rotational shifts 24/7 5 days working 2 rotational offs.
• Resolve customer queries and complaints effectively
• Provide accurate information regarding products and services
• Maintain customer records and update information in the system
• Ensure quality customer service and achieve performance targets
• Follow company guidelines and process standards

Eligibility Criteria:

• HSC Pass / Graduate
• Freshers and experienced candidates can apply
• Good communication skills in English and Hindi
• Basic computer knowledge required

Salary Package:

₹2 Lakhs – ₹3 Lakhs per annum

Job Location:

Mumbai

Skills Required:

• Good communication and listening skills
• Customer handling ability
• Problem-solving skills
• Teamwork and time management