Customer Support Executive

For more details contact HR Joel 9561871445

Job Title: Customer Support Executive – International BPO (Financial Services)

Location: Goregaon, Mumbai

Salary: ₹3.0 – ₹4.5 LPA

Shift: Rotational/Night Shift (International Process)

Transportation: One-way cab facility provided

Job Summary

We are looking for dynamic professionals to join our International BPO – Financial Services team. The ideal candidate should have experience in fraud operations, credit risk, transaction processing, or financial operations. Candidates should possess excellent communication skills, strong analytical abilities, and a good understanding of financial risk management.

Key Responsibilities

Review and monitor customer transactions to identify potential fraudulent activities.

Investigate suspicious transactions and escalate cases as per defined procedures.

Perform transaction processing accurately while meeting quality and SLA standards.

Assess fraud and credit risk in accordance with company policies.

Stay updated on emerging fraud trends, industry risks, and evolving threat patterns.

Ensure compliance with internal policies and regulatory requirements.

Maintain accurate documentation of investigations and customer interactions.

Collaborate with internal teams to resolve operational and customer issues efficiently.

Eligibility Criteria

HSC (12th Pass) with a minimum of 1 year of relevant experience in an International BPO or financial institution can apply.

Graduates with a minimum of 1 year of relevant experience in an International BPO or financial institution can apply.

Required Skills & Experience

Minimum 1 year of experience in any of the following:

Fraud Operations

Credit Risk

Transaction Processing

Financial Operations

Excellent verbal and written English communication skills.

Good understanding of industry risk nuances and fraud prevention.

Ability to identify and keep up with emerging fraud threats and trends.

Strong analytical and problem-solving skills.

Proficiency in PC-based applications, internet usage, and Microsoft Office tools.

Willingness to work in rotational/night shifts.

Compensation & Benefits

One-way cab facility provided

Excellent career growth opportunities in an international financial services environment.