Inside Sales Executive

Customer Support Executive (Inbound Calls & Vendor Coordination)Job Responsibilities:

• Handle incoming customer calls professionally and resolve queries.
• Book service requests and update customer details in the CRM.
• Coordinate with service vendors/partners for job assignments.
• Follow up with customers regarding bookings, service status, and feedback.
• Ensure timely communication between customers and vendors.
• Escalate unresolved issues to the concerned team.
• Maintain accurate records of calls, bookings, and customer interactions.

Requirements:

• Good communication skills in Hindi and basic English.
• Basic computer knowledge (MS Office/CRM).
• Ability to multitask and work in a fast-paced environment.
• Customer-focused attitude with good problem-solving skills.
• Minimum 6 months of experience in customer support or telecalling preferred.

Location: Office-based

• Employment Type: Full-time

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field.
• Proven experience in sales and vendor management, preferably in a similar industry.
• Strong negotiation and communication skills, with the ability to build rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret sales data and market trends.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• Comprehensive benefits package, including health insurance and retirement plans.

If you are passionate about sales and vendor management and are looking to make a significant impact in a growing company, we encourage you to apply!