Lead Generation Executive
Careergate SolutionsFixed
₹18,000 - ₹32,000
Average Incentives*
₹5,000
Earning Potential
₹37,000
Fixed
₹18,000 - ₹32,000
Average Incentives
₹5,000
Earning Potential
₹37,000
You can earn more incentive if you perform well
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
46 applicants
Job Description
ROLES AND RESPONSIBILITIES
- Handle incoming customer calls, emails, chats, and inquiries professionally.
- Resolve customer complaints and provide appropriate solutions within the given timeline.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Provide accurate information about products, services, policies, and procedures.
- Record customer interactions and update details in the CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Meet quality, productivity, and customer satisfaction targets.
- Escalate complex issues to the concerned department or supervisor when required.
- Maintain confidentiality of customer information and company data.
- Collaborate with team members and other departments to improve customer experience.
- Identify customer needs and suggest suitable products or services when applicable.
- Adhere to company policies, processes, and service standards.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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