Telecalling Executive

Make outbound calls to potential or existing customers.

Provide information about the events.like venue,dates and time.

Answer customer queries and address concerns promptly and professionally.

Maintain accurate records of interactions, feedback, and follow-ups.

Ensure all calls are logged in the system and all customer information is updated.

Maintain a high level of customer satisfaction and professionalism in all communications.

Conduct surveys, feedback calls, or follow-up inquiries as needed.

Follow standard operating procedures for calling and customer engagement.

Report any technical issues or customer concerns to the relevant department.

Qualifications:

Excellent communication skills, both verbal and written.

Basic knowledge of computer systems and MS Office and Excel.

Ability to work well in a team environment.

No prior experience required; freshers welcome.

Key Skills:

Strong communication and listening skills.

Ability to handle customer queries and resolve issues effectively.

Patience and attention to detail.

Good organizational and time management skills.

Comfortable working in a non-sales environment.