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Payments Specialist - Wealth Management Solutions

JP Morgan Services India Pvt Ltd

Payments Specialist - Wealth Management Solutions

JP Morgan Services India Pvt Ltd

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

Analyst - Wealth Management Solutions - Payments

Are you a Payments Specialist with knowledge of the Clearing House Automatic Payments System (CHAPS), and looking for your next career opportunity? We have an exciting opportunity for a Payments Specialist to join our Banking Operations team.

As a Payments Specialist within Banking Operations, you will process CHAPS payments, including high value payments, fraud indemnities, direct debit indemnity claims, keying of manual switching & paper mandates, corrections and remediations, legal document reviews, and court orders. You will be assigned work daily, supporting business incidents requiring corrections and remediations.

Job responsibilities

Manage daily execution of CHAPS transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
Handle day-to-day transaction processing (i.e., Bank-to-bank payments and Direct Debit Indemnity Claim) and operational activities (i.e., Manual Current Account Switch and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Point of contact for internal communication with front and back office
Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner
Develop subject matter expertise of business processes to assist with corrections and remediations
Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members
Record and process court orders, including freeze orders and requests for information

Required qualifications, capabilities, and skills

2+ years of relevant experience per the job responsibilities
Maintains utmost accuracy in the processing of payments
Ability to follow tight deadlines, organize and prioritize workload
Ability to work closely with business partners and interact with staff at all levels
Demonstrated experience of strong analytical and problem-solving skills
Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
Multi-tasker who can manage multiple streams of work concurrently and able to collaborate, partner and work in a team environment
Excellent written and oral communication skills

Preferred qualifications, capabilities, and skills

Experience of CHAPS including back-office processing, investigations and remediations, with a good understanding of how payment systems and processes work, and able to use the relevant software products and tools efficiently in day-to-day operations is preferred
Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks
Experience in back-office operations and keen sense of quality control and practices
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint