Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : .Net Full Stack Development
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline issue resolution processes and improve system stability.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Coordinate cross-functional communication to ensure alignment on system updates and incident management.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in .Net Full Stack Development.
- Strong knowledge of software troubleshooting and debugging techniques.
- Experience with application lifecycle management and support tools.
- Ability to analyze complex system interactions and identify root causes.
- Familiarity with database management and query optimization.
- Excellent communication skills to effectively collaborate with diverse teams.

Additional Information:
- The candidate should have minimum 12 years of experience in .Net Full Stack Development.
- This position is based at our Mumbai office.
- A 15 years full time education is required.