Solution Architect - Microsoft Power BI Specialist

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Power Business Intelligence (BI)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Power Business Intelligence (BI).
- Strong analytical skills to diagnose and resolve application issues effectively.
- Experience in monitoring and maintaining business intelligence solutions to ensure optimal performance.
- Ability to interpret and analyze data to support troubleshooting and decision-making.
- Familiarity with data integration and transformation processes within business intelligence platforms.
- Excellent communication skills to interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Power Business Intelligence (BI).
- This position is based at our Mumbai office.
- A 15 years full time education is required.