Quality Kiosk Software Llp

Application Support Engineer

Quality Kiosk Software Llp
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Application Support Engineer

Skill

APM

Job Description

• User Support and Documentation:o Respond to user inquiries, technical issues or requests for assistance in a timely and professional manner.o Follow escalation procedures when necessary, ensuring that critical issues are addressed promptly and communicated to relevant stakeholders effectively.o Maintain comprehensive documentation of known issues, troubleshooting steps, and resolutions in a knowledge base or support portal. Ensure that the documentation is kept up-to-date and easily accessible to other support team members and end-users.• Collaborative Problem Solving:o Work closely with cross-functional teams, such as development, quality assurance, and product management, to resolve complex technical issues and communicate feedback from users effectively.o Investigate reported issues and attempt to reproduce them in a controlled environment. Work closely with users to gather additional information if needed and escalate more complex problems to senior support engineers or development teams• Testing and Validation:o Conduct testing of new application releases or updates to ensure that they are functioning correctly and do not introduce new issues.

Job role

Work location
Work locationMumbai
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameQuality Kiosk Software Llp
Job posted by Quality Kiosk Software Llp

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