Associate Process Manager - Data Science & Predictive Analytics
Eclerx ServicesJob Description
Associate Process Manager
Description
Key Responsibilities
Predictive insights (forecasting, trend analysis) for Leadership team to enable strategic business decisions
Regional insights derived from CRM journeys (automated/adhoc campaigns) and User engagement patterns
User behavioral scoring (Engagement, Intent, Activity etc.), RFM and Segmentation models to improve targeting and enhance conversions
- Automated MIS dashboards leveraging various data sources (GA4/GCP)
- Communicate with key stakeholders (divisional heads & local market teams) and Coordinate with internal Ops teams to ensure alignment with business KPIs, Success Criteria and outcomes
Core Requirements
6–8 years of relevant experience in data science (preferably in Fintech sector) with a strong bend on predictive modeling/advance analytics using BigQueryML SQL (Preferred) / Python / Similar
Proficiency in scoring and segmentation techniques applied to CRM campaign targeting and conversion uplift
Hands-on experience integrating data sources (GA4, GCP, GSC etc.) with visualization platforms like Looker Studio (Preferred) / Power BI / Tableau / Similar
- Proficiency in creating meaningful visualizations and interpreting digital engagement/performance metrics (GA4 basic certification preferred)
Ability to troubleshoot data inconsistencies/validate data sources to establish single source of truth
Strong stakeholder communication and problem-solving skills
Ability to work in APAC (Singapore) shift to align with the broader team
Good To Have
- Advanced certification on GA4 Data & Reports/Looker Studio is a plus
- Exposure to GCP ecosystem
- Familiarity with CRM Journeys (Automated/Adhoc Campaign)
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