Process Manager
Eclerx Services
Work from Office
Full Time
Min. 2 yearsJob Description
Associate Process Manager
Description
Job Description (JD) – SA/APM Resource
Division: CSC_COE
Role Level: SA / APM (Senior Analyst / Associate Process Manager)
Reporting To: Program Lead / COE Head
Role Purpose
The SA/APM resource will support the CSC_COE division in driving program governance, KPI tracking, reporting, and operational excellence initiatives across strategic programs. The role will ensure timely monitoring of program-level metrics, enable data-driven decision-making, and coordinate with cross-functional stakeholders for effective execution and reporting.
Key Responsibilities
Program KPI Governance & Tracking
• Define, monitor, and maintain program-level KPIs and dashboards.
• Track delivery, operational, financial, and quality metrics across programs.
• Ensure data accuracy, consistency, and timely reporting.
• Highlight risks, deviations, and improvement opportunities through periodic reviews.
Reporting & Analytics
• Prepare weekly/monthly governance reports and executive summaries.
• Build and main
Job role
Job requirements
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