Transport Operations Associate

Associate - Transport Operations - Mumbai

Job Summary:
As an Associate in CAO Transport Operations, you will support the delivery of Mumbai transportation operations including day nodal and night cab services. You will be responsible for supporting day-to-day operations, vendor coordination, MIS/KPI reporting, compliance tracking, and continuous improvement initiatives. The role requires strong operational discipline, stakeholder management, problem-solving, and comfort with using technology and data to improve service quality, safety, and cost efficiency.

Job Responsibilities:
• Support execution of transport operations for Mumbai including day nodal services and night cab services, ensuring seamless employee commute experience.
• Coordinate with transport service providers and internal stakeholders to manage daily operations, escalations, exceptions, and service recovery.
• Track and monitor operational KPIs (on-time performance, trip adherence, incidents, vendor performance, employee feedback) and publish regular MIS / dashboards.
• Support route planning / optimization activities and help identify opportunities for efficiency improvements without compromising safety and service quality.
• Ensure adherence to relevant policies, regulatory requirements, and safety standards; support audits, compliance documentation, and corrective action tracking.
• Support budget tracking activities, invoice validation, and spend analysis; highlight variances and recommend cost optimization opportunities.
• Assist with vendor governance including performance reviews, SLA adherence, issue resolution, and documentation; partner with GSS as needed for contract / commercial support.
• Support implementation of process improvements and technology enablement initiatives (fleet/transport management tools, data analytics, automation) in collaboration with relevant teams.
• Support communications to employees and business stakeholders (service updates, advisories, process changes) and contribute to stakeholder engagement routines.
• Support team operations including shift / roster support (as required), training coordination, and maintaining SOPs / playbooks for consistent delivery.

Required qualification, capabilities and skills
• Bachelor’s degree (Master’s degree / MBA is a plus).
• Minimum of 5–6 years of experience in transport operations, administration, logistics, mobility services, or equivalent operations role.
• Experience in MIS reporting, KPI tracking, vendor coordination, invoice / billing validation, and day-to-day operational execution.
• Working knowledge of transport logistics, fleet operations, routing concepts, and regulatory / safety compliance fundamentals.
• Proficiency with MS Excel / PowerPoint; comfort with fleet management / transport management tools and data analytics is a plus.
• Strong problem-solving skills with the ability to manage escalations and deliver outcomes in a fast-paced environment with high service expectations.
• Strong verbal and written communication skills, with the ability to effectively interact with internal stakeholders and external vendors.

Experience Level

Mid Level